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| | СеÑгей СаÑПÑÐœ: ТелеÑÑейЎ МазМаÑОл ПÑÑÑвлеММПгП ЌПÑеММОка кÑÑаÑПÑПЌ пП УкÑаОМе
СеÑгей СаÑПÑÐœ: ТелеÑÑейЎ МазМаÑОл ПÑÑÑвлеММПгП ЌПÑеММОка кÑÑаÑПÑПЌ пП УкÑаОМе
19 ÑевÑÐ°Ð»Ñ 2021 г.
ÐОÑ
аОл ÐÑÑеМкПв
ÐÑПкеÑÑÐºÐ°Ñ ÐºÐŸÐŒÐ¿Ð°ÐœÐžÑ Â«Ð¢ÐµÐ»ÐµÑÑейЎ» Ñже ЎавМП ОзвеÑÑМа как ЌПÑеММОÑеÑÐºÐ°Ñ ÑÑÑÑкÑÑÑа, вÑкаÑОваÑÑÐ°Ñ ÐŽÐµÐœÑгО Оз ОМвеÑÑПÑПв.
ТеЌ Ме ЌеМее, ОЌеМа ÑеÑ
, кÑП ÑазÑабаÑÑÐ²Ð°ÐµÑ Ðž вПплПÑÐ°ÐµÑ Ð² Ð¶ÐžÐ·ÐœÑ ÐŒÐœÐŸÐ³ÐŸÑОÑлеММÑе пÑеÑÑÑпМÑе ÑÑ
еЌÑ, звÑÑÐ°Ñ ÑеЎкП, а ОМПгЎа О вПвÑе МеОзвеÑÑÐœÑ. Ð ÑÑПй ÑÑаÑÑе МеÑпÑавеЎлОвПÑÑÑ Ð±ÑÐŽÐµÑ ÑаÑÑОÑМП ОÑпÑавлеМа. Ðе геÑПеЌ ÑÑал СеÑгей СаÑПÑÐœ â ЎОÑекÑÐŸÑ ÑеÑО ТелеÑÑейЎ в УкÑаОМе. ÐП МаÑаÑÑ ÑÑÐŸÐžÑ Ñ Ð¿ÐµÑвÑÑ
лОÑ, в ÑаÑÑМПÑÑО, Ñ Â«ÐŸÑÑа-ПÑМПваÑелÑ» ЌежЎÑМаÑПЎМПгП ÑПÑекÑ-ЌПÑеММОÑеÑÑва, Ð³Ð»Ð°Ð²Ñ ÐžÐŒÐ¿ÐµÑОО ТелеÑÑейЎ ÐлаЎОЌОÑа ЧеÑМПбаÑ. ÐÑавПÑÑЎОе Ñак О Ме МаÑÑОглП егП â ÑЌеÑÑÑ ÐŸÐºÐ°Ð·Ð°Ð»Ð°ÑÑ Ð¿ÑПвПÑМей.
ÐаÑлеЎМОкО ЧеÑМПбаÑ: вЎПва ÐММа ЧеÑМПбай Ðлег СÑвПÑПв, плеЌÑММОк â а Ñакже Ñе, кÑП кПÑЌОлÑÑ Ñ ÐµÐ³ÐŸ ÑÑПла пÑО жОзМО, пÑПЎПлжаÑÑ Ð·Ð°ÑабаÑÑваÑÑ ÐœÐ°Ð»Ð°Ð¶ÐµÐœÐœÑЌО пПкПйМОкПЌ ЌеÑПЎаЌО. ÐÑавППÑ
ÑаМОÑелÑÐœÑе ПÑÐ³Ð°ÐœÑ ÐœÐµÑкПлÑкОÑ
ÑÑÑаМ квалОÑОÑОÑПвалО ÑÑО ЌеÑÐŸÐŽÑ ÐºÐ°Ðº «ЌПÑеММОÑеÑÑвП в ПÑПбП кÑÑпМÑÑ
ÑазЌеÑаÑ
». УгПлПвМÑе Ўела пП ÑППÑвеÑÑÑвÑÑÑОЌ ÑÑаÑÑÑÐŒ вПзбÑÐ¶ÐŽÐµÐœÑ ÐœÐ° бÑПкеÑа ТелеÑÑейЎ в РПÑÑОО О ÐазаÑ
ÑÑаМе.
Ð Ð²ÐŸÑ Ð² УкÑаОМе, гЎе ТелеÑÑейЎ Ñ ÑакОЌ же ÑÑпеÑ
ПЌ ПбЎОÑÐ°ÐµÑ ÐºÐ»ÐžÐµÐœÑПв, ÑÐ³ÐŸÐ»ÐŸÐ²ÐœÐŸÐŒÑ Ð¿ÑеÑÐ»ÐµÐŽÐŸÐ²Ð°ÐœÐžÑ Ð±ÑПкеÑа ЎП ÑОÑ
Ð¿ÐŸÑ ÐœÐµ пПЎвеÑгалО. ÐПÑ
Пже, ÑÑП ÑегОПМалÑÐœÑй ЎОÑекÑÐŸÑ Ð¡ÐµÑгей СаÑПÑÐœ ЎейÑÑвОÑелÑМП «Ме зÑÑ» Ð·Ð°ÐœÐžÐŒÐ°ÐµÑ ÑвПе ÑеплПе ЌеÑÑеÑкП О в ÑПÑÑПÑМОО «ПÑЌазаÑÑ» ввеÑеММÑÑ ÐµÐŒÑ ÑÑÑÑкÑÑÑÑ ÐŸÑ ÐœÐµÐ¶ÐµÐ»Ð°ÑелÑМПгП Ð²ÐœÐžÐŒÐ°ÐœÐžÑ Ð²Ð»Ð°ÑÑей О пПлОÑОО. ÐПЎ кÑÑлÑÑкПЌ Ñ ÑвПегП ÑÑкПвПЎОÑÐµÐ»Ñ Ð¢ÐµÐ»ÐµÑÑейЎ пÑÐŸÐŽÐŸÐ»Ð¶Ð°ÐµÑ Ð±ÐµÐ·ÐœÐ°ÐºÐ°Ð·Ð°ÐœÐœÐŸ пПÑ
ОÑаÑÑ ÐŽÐµÐœÑгО ÑкÑаОМÑев, а ЌМПжеÑÑвП жалПб ПÑÑаÑÑÑÑ Ð±ÐµÐ· ПÑвеÑа.
ÐакÑÑ ÑÐŸÐ»Ñ ÐžÐ³ÑÐ°ÐµÑ Ð¡ÐµÑгей СаÑПÑÐœ в пÑеÑÑÑплеМОÑÑ
ТелеÑÑейЎ
СеÑгей СаÑПÑÐœ ОзвеÑÑеМ как ÑелПвек Ñ ÐœÐµÐ¿ÐŸÐŒÐµÑÐœÑÐŒ ÑаЌПлÑбОеЌ О заÑкалОваÑÑОЌО аЌбОÑОÑЌО. ÐÐœ ÑÐŒÐµÐµÑ ÑаÑпПлагаÑÑ Ðº Ñебе ОзЎалО, Ñ ÑÑОбÑÐœÑ ÐžÐ»Ðž ÑеÑез ОМÑеÑМеÑ, ÑеЎÑП ÑÐ°Ð·ÐŽÐ°ÐµÑ ÐŸÐ±ÐµÑаМОÑ, МП вÑпПлМÑÐµÑ ÐžÑ
лОÑÑ ÑПгЎа, кПгЎа Ð²ÐžÐŽÐžÑ Ð¿ÑÑÐŒÑÑ Ð²ÑÐ³ÐŸÐŽÑ ÐŽÐ»Ñ ÑебÑ. СÑÐŸÐžÑ Ð¿ÐŸÐ·ÐœÐ°ÐºÐŸÐŒÐžÑÑÑÑ Ñ ÐœÐžÐŒ пПблОже, Ма пПвеÑÑ
МПÑÑÑ Ð²ÑплÑÐ²Ð°ÐµÑ ÐµÐ³ÐŸ Ñ
ОÑÑПÑÑÑ Ðž ЎвÑлОÑМПÑÑÑ. СаÑПÑÐœ ÑÑÑПгП блÑÐŽÐµÑ ÑвПО ОМÑеÑеÑÑ Ðž гПÑПв пÑПгМÑÑÑÑÑ Ð¿ÐŸÐŽ лÑбÑÑ ÑОÑÑаÑОÑ, лОÑÑ Ð±Ñ ÑПÑ
ÑаМОÑÑ ÑÑаÑÑÑ-квП. ÐЎМакП ОМПгЎа вÑе егП ÑÑаÑÐ°ÐœÐžÑ ÐŸÐºÐ°Ð·ÑваÑÑÑÑ ÑÑеÑÐœÑЌО â МеÑкПлÑкП Ð»ÐµÑ ÐœÐ°Ð·Ð°ÐŽ ПМ пПÑеÑÑл ÑлаЎкÑÑ ÐŽÐŸÐ»Ð¶ÐœÐŸÑÑÑ Ð² ТелеÑÑейЎ О ПÑÑалÑÑ ÐœÐµ Ñ ÐŽÐµÐ». ÐÑежЎе ÑеЌ ÑаÑкÑÑваÑÑ ÐŽÐµÑалО, ÑаÑÑЌПÑÑОЌ егП каÑÑеÑÐœÑй пÑÑÑ Ð¿ÐŸÐ¿ÐŸÐŽÑПбМее.
СеÑгей СаÑПÑÐœ â вÑпÑÑкМОк ÐЎеÑÑкПй акаЎеЌОО ÑвÑзО О ÑÐ²ÐŸÑ ÐºÐ°ÑÑеÑÑ ÐœÐ°Ñал Ñ ÑабПÑÑ Ð¿ÐŸ ÑпеÑОалÑМПÑÑО. Ð ÑелекПЌЌÑМОкаÑОПММПй кПЌпаМОО ПМ Ме Ñ
ваÑал бПлÑÑОÑ
звезЎ Ñ ÐœÐµÐ±Ð° О ÑеÑОл ПÑлОÑОÑÑÑÑ Ð² глазаÑ
ÑÑкПвПЎÑÑва ОМаÑе â в каÑеÑÑве ЎПМПÑÑОка. РПбЌеМ Ма пПблажкО О бПМÑÑÑ ÐŸÐœ пÑеЎлПжОл МаÑалÑÑÑÐ²Ñ ÐžÐœÑПÑЌаÑÐžÑ ÐŸ ÑПЌ, ÑеЌ «ЎÑÑОÑ» кПллекÑОв, кÑП Ñ ÐºÐµÐŒ ÐŽÑÑÐ¶ÐžÑ Ðž вÑажЎÑеÑ, П ÑеЌ гПвПÑÑÑ Ð² кÑÑОлкаÑ
О ÑÐŸÐŒÑ Ð¿ÐŸÐŽÐŸÐ±ÐœÐŸÐµ. ÐЎМакП пÑеЎлПжеМОе Ме вÑÑÑеÑОлП ПÑклОка, О МеÑПÑÑПÑвÑегПÑÑ ÑÑÑкаÑа вÑÐœÑЎОлО ÑвПлОÑÑÑÑ. СвПй ÑÐ°Ð»Ð°ÐœÑ ÐŽÐŸÐœÐŸÑÑОка СаÑПÑÐœ ÑеалОзПвал пПзже, Ñже в ТелеÑÑейЎ.
ÐЎеÑÑ ÐŸÐœ, казалПÑÑ, МаÑел ÑÐµÐ±Ñ Ðž ÑаÑкÑÑл пПÑеМÑОал. Ð 2005-2006 гг. СеÑгей СаÑПÑÐœ заМОЌал ЎПлжМПÑÑÑ ÑегОПМалÑМПгП кÑÑаÑПÑа в УкÑаОМе. ЀакÑОÑеÑкО, ПМ ÑвлÑлÑÑ Ð¿ÐµÑвÑÐŒ лОÑПЌ ТелеÑÑейЎ в ÑÑÑаМе О ÑÑкПвПЎОл бПлее ÑеЌ ÑÑÐµÐŒÑ ÐŽÐµÑÑÑкаЌО ПÑОÑПв в ЎеÑÑÑкаÑ
гПÑПЎПв. ÐÑПЌе ÑПгП, СаÑПÑÐœ ПÑвеÑал за ЎеÑÑелÑМПÑÑÑ ÐŸÑОÑПв за ÑÑбежПЌ â ÐµÐŒÑ Ð¿ÐŸÐŽÑОМÑлОÑÑ ÑÐžÐ»ÐžÐ°Ð»Ñ Ð² ÐПÑÑÑгалОО, ÐÑалОО, ÐеМгÑОО, ÐПлÑÑе, ÐалайзОО О Ñ.ÐŽ.
ÐÑа ÑÑкПвПЎÑÑÐ°Ñ ÑабПÑа ПÑÐµÐœÑ Ñ
ПÑПÑП ПплаÑОвалаÑÑ â СеÑгей СаÑПÑÐœ каÑалÑÑ ÐºÐ°Ðº ÑÑÑ Ð² ЌаÑле. РеÑлО Ð²Ñ ÐŽÑЌаеÑе, ÑÑП плаÑОлО ÐµÐŒÑ Ð·Ð° ПбÑеÑÑвеММП пПлезМÑÑ ÐŽÐµÑÑелÑМПÑÑÑ, Ð²Ñ ÐŸÑОбаеÑеÑÑ. Ðак вÑе ÑÑкПвПЎОÑелО ТелеÑÑейЎ, СаÑПÑÐœ ÑОЎел Ма пÑПÑеМÑе ÐŸÑ ÑÑÐŒÐŒÑ Ñ Ñ
аÑакÑеÑÐœÑÐŒ МазваМОеЌ «ОМаÑÑ» (in-out). ÐМаÑÑ â ÑÑП ÑазМОÑа ÐŒÐµÐ¶ÐŽÑ Ð²Ð²ÐŸÐŽÐŸÐŒ клОеМÑÑкОÑ
ЎеМег в ÐºÐŸÐŒÐ¿Ð°ÐœÐžÑ Ðž вÑвПЎПЌ Оз Мее. Рв ТелеÑÑейЎ ÑÑП ÑПÑÑавлÑлП гОгаМÑÑкÑÑ ÑÑЌЌÑ. ÐОÑÑ Ð² ÑкÑаОМÑкОÑ
ПÑОÑаÑ
лÑЎО ежеЌеÑÑÑМП ОМвеÑÑОÑПвалО пПлÑПÑа ЌОллОПМаЌО ЎПллаÑПв О бПлее, а вÑвПЎОлО в ÑÑО Ñаза ЌеМÑÑе â ПкПлП 500 ÑÑÑÑÑ. ÐМаÑÑ Ð²ÑÑ
ПЎОл в ÑазЌеÑе ЌОллОПМа, О ÐŸÑ ÑÑПй ÑÑÐŒÐŒÑ Ð¡ÐµÑгей СаÑПÑÐœ пПлÑÑал 3%. ТакОЌ ПбÑазПЌ, егП ЎПÑ
ПЎ ÑПÑÑавлÑл Ме ЌеМее 30 ÑÑÑÑÑ ÐŽÐŸÐ»Ð»Ð°ÑПв в ЌеÑÑÑ. ÐЎМакП егП алÑМПÑÑÑ ÑÑебПвала бПлÑÑегП. СеÑгей СаÑПÑÐœ пÑÑалÑÑ ÐžÐ·Ð±ÐµÐ¶Ð°ÑÑ Ð²ÐŸÐŸÐ±Ñе какПгП-лОбП вÑвПЎа ÑÑеЎÑÑв Оз кПЌпаМОО О ÐŽÐ»Ñ ÑÑПгП ÑÑебПвал Ñ Ð¿ÐŸÐŽÑОМеММÑÑ
ÑгПваÑОваÑÑ ÐºÐ»ÐžÐµÐœÑПв ÑÑаÑÑвПваÑÑ Ð² ÑÑгÑбП ЌПÑеММОÑеÑкПЌ пÑПекÑе «ÐОÑжа ÑÑейЎеÑПв». ТПÑгПваÑÑ ÐœÐ° бОÑже â ÑÐ»ÐŸÐ¶ÐœÐ°Ñ Ðž МеÑÐ²ÐœÐ°Ñ ÐŽÐµÑÑелÑМПÑÑÑ, а ЎаММÑй пÑÐŸÐµÐºÑ ÐŸÐ±ÐµÑал ÑПОзЌеÑОЌÑй паÑÑОвМÑй ЎПÑ
ПЎ пÑÑеЌ ЎПвеÑОÑелÑМПгП ÑпÑÐ°Ð²Ð»ÐµÐœÐžÑ ÑÑеЎÑÑв клОеМÑПв. ÐÑÐŸÐºÐµÑ ÐœÐµ ÐžÐŒÐµÐµÑ Ð¿Ñава ÑÑОЌ заМОЌаÑÑÑÑ, пПÑÑÐŸÐŒÑ Â«ÐОÑжа ÑÑейЎеÑПв» ÑеклаЌОÑПвалаÑÑ ÐºÐ°Ðº МезавОÑОЌÑй пÑПекÑ, в кПÑПÑПЌ ÑабПÑаÑÑ ÑÑейЎеÑÑ-пÑПÑеÑÑОПМалÑ, Ме ОЌеÑÑОе ПÑМПÑÐµÐœÐžÑ Ðº ТелеÑÑейЎ. Ðа ÑаЌПЌ Ўеле, ÑÑейЎеÑÑ Ð±ÑлО пПлМПÑÑÑÑ Ð¿ÐŸÐŽÐºÐŸÐœÑÑПлÑÐœÑ, О пП Ð·Ð²ÐŸÐœÐºÑ ÐŸÑ Ð¡Ð°ÑПÑМа ÑлОвалО ЎПвеÑеММÑе ОЌ ЎеМÑгО в МПлÑ, ОМПгЎа ЌеМÑÑе ÑеЌ за ÑÑÑкО. | | | | HowardVor (Hôte)
| | ÐПÑÐµÐŒÑ Ð³Ð»Ð°Ð²ÐœÑй ЌПÑеММОк «ТелеÑÑейЎа» СеÑгей СаÑПÑÐœ ЎП ÑОÑ
Ð¿ÐŸÑ ÐœÐµ за ÑеÑеÑкПй?
ЧОÑаÑО ÑкÑаÑÐœÑÑкПÑ
ÐПÑÐµÐŒÑ Ð³Ð»Ð°Ð²ÐœÑй ЌПÑеММОк «ТелеÑÑейЎа» СеÑгей СаÑПÑÐœ ЎП ÑОÑ
Ð¿ÐŸÑ ÐœÐµ за ÑеÑеÑкПй?
ЧеÑвеÑÑÑ Ð²ÐµÐºÐ° ПбЌаМÑваÑÑ ÐœÐ°ÑПЎ â ÑÑП МаЎП ÑЌеÑÑ. Ð ÑÑПЌ Ўеле МаÑÑПÑÑОй ÑкÑпеÑÑ â ЌПÑеММОк СеÑгей СаÑПÑÐœ, главаÑÑ Ð³ÑаМЎОПзМПгП ÑÑ
еЌаÑПза пПЎ МазваМОеЌ «ТелеÑÑейЎ» в УкÑаОМе. ÐПÑÐµÐŒÑ Ð¶Ðµ ÑÑÐŸÑ Â«ÐºÑÑпМПкалОбеÑÐœÑй» аÑеÑОÑÑ ÐŽÐŸ ÑОÑ
Ð¿ÐŸÑ Ð³ÑлÑÐµÑ ÐœÐ° ÑвПбПЎе, а Ме ÑÐžÐŽÐžÑ Ð² ÑÑÑÑЌе, как пПлПжеМП? Ркак П МеЌ ПÑзÑваÑÑÑÑ Ð±ÑвÑОе ÑПÑÑÑЎМОкО О клОеМÑÑ: ÑаЎПÑÑМПгП ЌалПâŠ
Ðа ЎаММÑй ÐŒÐŸÐŒÐµÐœÑ Ð³Ð»Ð°Ð²Ð°ÑеЌ ÑПÑекÑМПй аÑеÑÑ Ð¿ÐŸÐŽ МейЌОМгПЌ «ТелеÑÑейЎ» Ма ÑеÑÑОÑПÑОО УкÑÐ°ÐžÐœÑ ÑвлÑеÑÑÑ ÐŒÐŸÑеММОк СеÑгей СаÑПÑÐœ. ÐÐœ же ЎОÑекÑÐŸÑ Ð²ÑеÑ
ЌеÑÑÐœÑÑ
пПЎÑазЎелеМОй кПЌпаМОО. РаМее «ТелеÑÑейЎ» вПзглавлÑл О «ÑÑкПвПЎОл» вÑеЌО аÑеÑаЌО ÐÐ»Ð°ÐŽÐžÐŒÐžÑ Ð§ÐµÑМПбай, кПÑПÑÑй ÑкÑÑваÑÑÑ ÐŸÑ Ð¿ÑавППÑ
ÑаМОÑелÑÐœÑÑ
ПÑгаМПв, ÑкПМÑалÑÑ Ð² ÐвÑПпе. ÐгП «ЎелП» МаÑлеЎПвалО вЎПва ÐММа ЧеÑМПбай О плеЌÑÑ Ðлег СÑвПÑПв, а Ñакже ПÑÑалÑÐœÑе пПÑПбМОкО.
СеÑÐ³ÐµÑ Ð¡Ð°ÑПÑМа МазÑваÑÑ Ñ
ОÑÑÑÐŒ, ПЎОПзМÑÐŒ О аЌбОÑОПзМÑÐŒ. Ð ÑÑП МеÑпÑПÑÑа. ÐвÑлОÑÐœÑй ÑÑкПвПЎОÑÐµÐ»Ñ Â«Ñ Ð¿ÐµÐœÐŸÐ¹ Ñ ÑÑа» ÑÐ°Ð·ÐŽÐ°ÐµÑ ÐŸÐ±ÐµÑаМОÑ, как клОеМÑаЌ, Ñак О ÑПÑÑÑЎМОкаЌ. ÐÑÑаÑО, Пб ПÑзÑваÑ
, как пеÑвÑÑ
, Ñак О вÑПÑÑÑ
, ÐŒÑ ÑаÑÑкажеЌ ÑÑÑÑ Ð¿ÐŸÐ·Ð¶Ðµ в МаÑеЌ ЌаÑеÑОале, пПÑÑÐŸÐŒÑ ÑекПЌеМЎÑеЌ ЎПÑОÑаÑÑ ÐŽÐŸ кПМÑа.
ЧÑП ОзвеÑÑМП П СеÑгее СаÑПÑМе: кПÑПÑкП
Ð 2001 Ð³ÐŸÐŽÑ ÐŸÐœ закПМÑОл ÐЎеÑÑкÑÑ ÐœÐ°ÑОПМалÑÐœÑÑ Ð°ÐºÐ°ÐŽÐµÐŒÐžÑ ÑвÑзО ОЌ.ÐПпПва. Ðа ÑÑаÑÑе ÑвПей каÑÑеÑе ÑабПÑал в ÑелекПЌЌÑМОкаÑОÑÑ
. ÐеМаÑ.
РМа ÑвПеЌ ÑейÑбÑке, как вОЎОÑе, Ме ÑкÑÑваеÑ, ÑÑП ПМ «в ÑеЌе» О ÑабПÑÐ°ÐµÑ Ð² «ТелеÑÑейЎ»⊠ÐÐœÑеÑеÑМП, ÑÑП Ма ÑвПей ÑÑÑаМОÑе в ЀейÑбÑке, а ОЌеММП в ÑазЎеле «ÐÐœÑПÑЌаÑОÑ», ПМ ÑазЌеÑÑОл ÑакПй «ÑкÑПЌМÑй» ÑОлПÑПÑÑкОй ÑекÑÑ Â«ÐŸÐ±ÐŸ вÑеЌ О МО П ÑеЌ»:
ÐÑ, ÑЌеÑМП, ей бПгÑ⊠ХПÑÑ, Ñ ÐŽÑÑгПй ÑÑПÑПМÑ, гÑÑÑÑМП⊠ÐÐµÐŽÑ Ð»ÑЎО ÑОÑаÑÑ ÑÑÐŸÑ Ð±ÑеЎ, а ЌМПгОе веЎÑÑÑÑ ÐœÐ° «пÑПÑО»⊠ТПлÑкП Ð²ÐŸÑ Ð¿ÐŸÑПЌ жалÑÑÑÑÑ⊠пÑавЎа без ÑПлкÑ, как пПказÑÐ²Ð°ÐµÑ ÐŸÐ¿ÑÑ ÐŒÐœÐŸÐ³ÐžÑ
пПÑÑÑаЎавÑОÑ
.
Ðа пÑПÑÑжеМОО Ñ 2005-гП пП 2006-й гПЎа СаÑПÑÐœ кÑÑОÑПвал ÑегОПМалÑÐœÑе МапÑÐ°Ð²Ð»ÐµÐœÐžÑ Â«Ð¢ÐµÐ»ÐµÑÑейЎа» пП ÑÑÑаМе. ÐПЎ егП «кÑÑлПЌ» бÑлП ÑвÑÑе 30 ПÑОÑПв. ÐЎеÑÑ Ðž ÑÑПлОÑа, О ЌаЌа-ÐЎеÑÑа, ХаÑÑкПв, гПÑПЎ-Ðев, ЧеÑМПвÑÑ Ðž Ñ.Ў⊠СÑÐŸÐžÑ ÐŸÑЌеÑОÑÑ, ÑÑП «пПвезлП» Ñ ÑÑкПвПЎОÑелеЌ «ТелеÑÑейЎа» Ме ÑПлÑкП ÑкÑаОМÑкОЌ гПÑПЎаЌ. Так же пПЎ ÑазЎаÑÑ Ð¡Ð°ÑПÑМа пПпалО евÑПпейÑкОе О азОаÑÑкОе ПÑОÑÑ: ÐÑалОÑ, ÐПÑÑÑгалОÑ, ÐПлÑÑа, О Ñ.ÐŽ. Ðак пПМОЌаеÑе, баблП «лОлПÑÑ ÑекПй» в каÑÐŒÐ°ÐœÑ ÐŸÑÑеÑвеМелÑÐŒ аÑеÑОÑÑаЌ.
ÐÑÑаÑО, «ÑÑÑЎОлÑÑ» ÑПваÑÐžÑ Ð¡Ð°ÑПÑÐœ Ме за ОЎеÑ. ÐÐŒÑ ÐŽÐŸÑÑавалПÑÑ 3 пÑПÑеМÑа ÐŸÑ ÑПй ÑаЌПй «ОЎеО»⊠ÐÑ, Ð²Ñ Ð¿ÐŸÐœÑлО. ÐÑлО ПзвÑÑОÑÑ Ð¿ÑПÑÑÑÐŒ ÑзÑкПЌ, МаЌ Ñак Ме жОÑÑ. ÐПÑПгП. ÐПгаÑП. ÐÑаÑОвП⊠ÐÐ»Ñ Ð¿ÐŸÐœÐžÐŒÐ°ÐœÐžÑ, СаÑПÑÐœ пПлÑÑал Ма вÑÑ
ПЎе ÑвÑÑе 30 ÑÑÑÑÑ Ð±Ð°ÐºÑПв ежеЌеÑÑÑМП. Ð ÑÑП Ме ÑейÑаÑ! Ð ÑПгЎа⊠ЎавМÑÐŒ-ЎавМП, как гПвПÑОÑÑÑâŠ. Ðез кПЌЌеМÑаÑОев. ÐÑе пПЎÑПбМПÑÑО â зЎеÑÑ.
ÐÑÑаÑО, Ð²ÐŸÑ ÐžÐœÑеÑеÑМПе вОЎеП, гЎе СаÑПÑÐœ ПзвÑÑОваеÑ, ÑÑП ПМ глава ÑÑПй кПЌпаМОО аÑеÑОÑÑПв «ТелеÑÑейЎ» в УкÑаОМе âŠ
Ð Ð²ÐŸÑ Ðž еÑе ПЎМП заМОЌаÑелÑМПе вОЎеП П ÑПЌ, как «ТелеÑÑейЎ» ПбÑаеÑÑÑ Ñ ÑеалÑÐœÑЌО клОеМÑаЌОâŠ
ТелеÑÑейЎ: ÑÑП ОзвеÑÑМП гÑаМЎОПзМПЌ ÑÑ
еЌаÑПзе
ÐеÑалÑМП ОзвеÑÑÐœÐ°Ñ ÐœÐ° ЌМПгОÑ
кПМÑОМеМÑаÑ
ЌОÑа ÑПÑекÑÐœÐ°Ñ ÐºÐŸÐŒÐ¿Ð°ÐœÐžÑ Ð±Ñл заÑегОÑÑÑОÑПваМа в ПÑÑÑПÑаÑ
Ма ÐаÑОбаÑ
. ÐÑе ÑÑО гПЎа МазаЎ в 2018-ÐŒ бÑеМЎ «ТелеÑÑейЎ» бÑл лОÑеМ лОÑеМзОО, а Ñакже ÐµÐŒÑ Ð·Ð°Ð¿ÑеÑОлО ÑабПÑаÑÑ ÐœÐ° ÑеÑÑОÑПÑОО РПÑÑОйÑкПй ЀеЎеÑаÑОО О в ÐелаÑÑÑО. Уже в 2019-ÐŒ ÐÐРРПÑÑОО в ПÑМПÑеМОО кПЌпаМОО бÑлО вПзбÑÐ¶ÐŽÐµÐœÑ ÑгПлПвМÑе Ўела пП ÑаÑÑО 4 ÑÑаÑÑО 159 УРРЀ. РеÑÑ ÐžÐŽÐµÑ ÐŸ ЌПÑеММОÑеÑÑве в ПÑПбП кÑÑпМÑÑ
ÑазЌеÑаÑ
. РвПÑ, ÑÑП каÑаеÑÑÑ ÑÑкПвПЎÑÑва Ñей ÑаÑпÑекÑаÑМПй кПЌпаМОО, ÑП ÐÐ»Ð°ÐŽÐžÐŒÐžÑ Ð§ÐµÑМПбай Ñ Ð¿Ð»ÐµÐŒÑММОкПЌ ÐлегПЌ СÑвПÑПвÑÐŒ ÑЌПÑалОÑÑ Ð·Ð° бÑгПÑ, а Ñакже бÑлО ПбÑÑÐ²Ð»ÐµÐœÑ Ð² ÑПзÑÑк. ÐÑÑаÑО, в ÑлеЎÑÑÑеЌ 2020-ÐŒ, ÑгПлПвМÑе Ўела Ма ÑÑÑ ÐºÐŸÐŒÐ¿Ð°ÐœÐžÑ Ð·Ð°Ð²ÐµÐ»Ðž О в ÐазаÑ
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| | Top 10 Customer Support Outsourcing Companies in 2023 | Helpware
Outsourcing customer support is a great way to provide affordable but reliable service to your clients. Whether for voice or non-voice applications, there are plenty of excellent customer support...
Written by Dana Mahoney
Sunday, Jan 22
Table of Contents
Outsourcing customer support is a great way to provide affordable but reliable service to your clients. Whether for voice or non-voice applications, there are plenty of excellent customer support outsourcing companies that fit every requirement.
But then again, why even think about outsourcing? Isnât local talent good enough to provide the service needed by a companyâs customers? Plus, wouldnât it be a disservice to customers if a company farms out its frontline operations to contractors?
What Is Customer Support Outsourcing?
By now, the best customer service companies should know the value of customer support and why itâs an essential cog in an organization. Like sales and marketing, customer service should already be in play during a companyâs first day, as they are the group that comes into direct contact with clients.
The main goal of customer support is to keep customers happy by attending to their needs and responding to their questions. However, itâs also a way to instill loyalty and generate additional sales. To do so, an outsourcing company must have its support team available whenever the customer needs it. Outsourcing customer support allows companies to maintain an around-the-clock service team managed by industry veterans and experts.
Advantages of Customer Support Outsourcing
Admittedly, not all company startups have leaders who are experts in every facet of their operations. Given their many responsibilities, many startup founders accept that they canât do everything themselves. Non-core competencies such as customer service can benefit from outsourcing.
Turning the service over to competent experts lets companies benefit from a bigger source of talent from all over the world. At the same time, companies that outsource customer support enjoy reduced payroll without sacrificing service quality. Other benefits of outsourcing include:
More Opportunities to Grow the Business
By assigning customer support to expert outsourcing service providers, leaders can instead turn to scaling the business. Overseeing the day-to-day operations can already take much of managementâs time, and customer support is equally demanding. To help executives focus on the big picture, theyâll need to partner with the best service companies that know what theyâre doing.
Enhance Customer Experience
Given the opportunity to communicate and interact with customer service, many customers will express their satisfaction in getting their voices heard. If customer service companies and their team address customersâ issues in a satisfactory way, theyâre more than likely to remain customers.
A pleasant customer experience will almost always lead to longer retention and a significantly higher customer lifetime value (CLV). This isnât to say a stellar customer experience is only possible through outsourcing. Rather, the chances of improving customer satisfaction come with a continuous and consistent level of service. Providing a highly specialized, dedicated team of professionals from day one is a great way to achieve this quickly.
Top 10 Customer Support Outsourcing Companies
Weâve narrowed down the list of companies with great customer service to the top 10 most prominent ones in 2022. Weâll also provide a brief description and highlight the main strong points of each outsourcing company.
1. Helpware
Helpware started in 2015 with the initial goal of providing support to startup companies. Over the years, the company has grown big and is confident enough to provide both enterprise and small business customer service outsourcing solutions.
Providing back office, technical, and customer support, Helpware specializes in assisting companies in various support areas. This includes Omnichannel Customer Support, Technical & IT Support, Content Moderation, CX Consulting Services, Back Office Support, Data Labeling, Digital Marketing Solutions, and Cyber Security. The company provides only dedicated agents, in-house training, and equipment to help its clients boost their productivity from day one. Now itâs one of the top customer service companies in the US and European markets with numerous awards and positive reviews from satisfied clients on Clutch and other reputable platforms. Helpwareâs people-focused culture seems very attractive to businesses sharing the same philosophy.
Pros:
Shows outstanding flexibility when providing for clientsâ specific needs. This means its support can scale along with your companyâs growth.
Offers turn-key solutions, so you donât have to look for either option separately.
Helpwareâs focused on developing its people and their skills and it pays off handsomely, especially in customer support outsourcing contracts. Some global brands are happy to have their customer support outsourced to Helpware.
2. Sykes
U.S.-based Sykes is one of the pioneers of the BPO industry. Established in 1995, the company trailblazed its way to the top and was one of the first BPOs to open multiple locations. In 2021, the Sitel Group acquired Sykes to widen its reach and increase its capacity.
Sykes is one of the top 10 service companies and leading service providers of demand generation and customer engagement services, with clients included in the top 2000 companies worldwide. At the core of Sykesâ business are its staple services: outsourcing, customer experience, service to sales, digital transformation, and brand extension.
Pros:
Sykes maintains a pool of service agents from its clientsâ home countries.
The company is well-versed in matters concerning data privacy. Specifically, Sykes follows various privacy guidelines, including HIPAA compliance and Payment Card Industry (PCI) data security certification.
3. Ascensos
Founded in 2013 in the UK, Ascensos is one of those outsourced customer service companies that wanted to change the customer experience by applying a personal touch to customer care. The company is now Europeâs number-one customer support outsourcing company, providing bespoke customer experience solutions to clients around the world. In addition, its contact center operation locations include the UK, Romania, Turkey, and South Africa.
Pros:
Ascensos is more nearshore than an offshore support center, so location and time zone differences arenât as pronounced as operations in Asia and South America.
Companies that outsource customer service to Ascensos value the fact that it supports diversity and inclusivity among staff while focusing on promoting happiness as a key asset among its workforce.
Although there arenât any published pricing rates, instead, Ascensos will individually respond to requests for quotes, the prices of this outsourcing customer service company are more than affordable.
4. Teleperformance
With more than 40 years of experience in the BPO industry, Teleperformance is an established leader in solution design, business optimization strategies, and front-office customer support. It also offers back-office services such as finance and accounting, collections, and technical support.
Pros:
Teleperformance is a truly global service provider. It operates in 80 countries and employs more than 330,000 agents speaking over 265 languages and deservedly belongs to a league of good customer service companies. You wonât find it difficult to get support in the language and location you require.
Clients also appreciate the companyâs expertise in providing omnichannel solutions.
5. VXI
VXI Global Solutions is one of those outsourcing agencies that offer customer care and customer experience (CX) solutions to some of todayâs major global brands. In addition, the company offers contact center and BPO services, omnichannel and multilingual support, software development, CX innovation, quality assurance (QA), and infrastructure outsourcing. VXI employs more than 35,000 workers in 43 countries throughout North America, Asia, Europe, and the Caribbean.
The company also prides itself on its ability to help clients resolve major CX and employee experience (EX) pain points and take their customer service systems to the next level. Like any modern BPO, VXI employs omnichannel support services to enhance communication coverage for clients. Also, VXI provides additional analytics and insights generation services so clients can learn as they go.
Pros:
High CX expertise leads to enhanced customer and employee experience.
VXI displays an uncanny ability to scale up or down to fit its clientâs capabilities.
6. InfluX
In its quest to build the worldâs first remote-only CX team, InfluX managed to recruit employees from more than 120 cities worldwide. This strategy also lets them provide 24-hour customer support outsourcing solutions within the clientâs time zone. In addition, InfluX creates specialized customer experiences that reflect the clientâs vision, voice, and values.
Pros:
Less dependence on automation and more on human interaction make for a better customer experience.
Having employees in every time zone solves the common offshore problem of mismatched time schedules between clients and outsourcing companies.
Pay-as-go pricing may be attractive to some clients who prefer flexible packages.
7. Skycom
Skycom is also on the list of nearshore outsourcing companies that specialize in multi-continent support services. The company employs native English contact center agents with experience in multiple industries. Skycom also offers a full range of services, including business process outsourcing, telemarketing and sales, customer support, and healthcare. With more than 15 years of experience, Skycom also employs over 2,000 workers assigned to 35 clients in five countries.
Pros:
Nearshore operations mean fewer problems dealing with time zone and distance differences.
Skycom covers a wide range of industries, including healthcare, travel, utilities, IT, finance, retail, and telecommunications.
8. Integra
Integraâs differentiator is its focus on training its workforce in customer psychology. This means company-provided support agents are more sensitive in detecting changes in the customerâs voice or tone. As a result, they can respond to these changes to defuse any tension and lead the customer into a more positive mindset. Starting with four employees in 2004, Integra currently employs more than 1,400 workers stationed across four countries. It handles customer service duties over the phone, email, live chat, or social media.
Pros:
Integra offers some of the most cost-effective solutions in the industry.
Sales psychology is also an incredible asset to have if you work in a customer support outsourcing company.
9. Telus
Telus International is one of the worldâs leading digital CX innovators. In particular, it designs and produces next-generation digital solutions for brands all over the world. This is one of the Canadian top IT outsourcing companies that provide IT services and multilingual customer service to industries such as technology, media, communications, eCommerce, financial technology, travel, hospitality, automotive, healthcare, and games.
Pros:
Telus International is a premium multilingual contact center. It is one of those IT support outsourcing companies that offer top-tier customer support services in various countries and more than 50 languages.
Telus is famous among IT services outsourcing companies for organizing an annual charitable initiative called âTelus Days of Giving.â In particular, the company taps 225,000 volunteers from its offices to complete various service projects across its many host countries.
10. Arise
Arise is a 25-year-old United States-based company that specializes in providing support outsourcing services across the USA. It employs more than 60,000 remote agents in the U.S., Canada, and the United Kingdom. Unlike a traditional BPO, Arise utilizes a network of service partners to provide the needed customer service experiences. In addition, the Arise Platform helps companies lower expenses. As a result, Arise clients report an average 25% reduction in contact center service total costs, which is why clients want to outsource customer service small business really needs.
Pros:
Arise deploys a tiered security approach in its communications with clients. This ensures they preserve the confidentiality of documents or files sent over. It also means Arise conforms to widely accepted data privacy regulations such as HIPAA, CCPA, and others.
Arise also focuses its employment on local talent, hiring residents of the U.S., UK, and Canada. This means stable employment for the company and an easier method of hiring or replacing staff members.
Choose the Best Outsourcing Companies That Fit Your Needs
Deciding which outsourcing providers to contact for your customer support outsourcing needs? Perform the necessary research before settling on your choice. For instance, some customer service outsource companies on our list might command a pricing structure higher than what your budget holds.
In addition, consider your companyâs specific requirements and areas for improvement. Do you need a customer support team focused on CX? Or, do you prefer having sales psychology-trained outbound callers who can close deals? Finally, does the appeal of higher-cost nearshoring resonate better than offshore talents a few time zones away?
No one-size-fits-all solution exists when it comes to customer support outsourcing. However, if you want a highly flexible and secure customer service solution that utilizes modern technology throughout the various stages, try the best companies for customer service. These largest outsourcing companies not only supply the best talent, but also the best equipment and training to prepare them. |
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